Troubleshooting

Common issues and how to resolve them quickly
Most issues can be resolved by refreshing the page (F5) or clearing your browser cache. Try this first!

Login Issues

Problem Solution
"Invalid code" error Check for typos, verify caps lock is off, use the exact code provided
Page keeps refreshing Enable cookies in browser settings, try incognito mode
Can't access dashboard Verify the session has started, check with your admin

Git Issues

Authentication Failed

If Git asks for credentials repeatedly:

git config --global credential.helper store
git push origin main

Then enter your Git credentials (username + password from your dashboard).

Push Rejected

If your push is rejected:

git pull origin main --rebase
git push origin main

Repository Not Found

Verify your remote URL:

git remote -v

Update if incorrect:

git remote set-url origin https://git.<domain>/<username>/<module>.git

Deployment Issues

Problem Solution
404 error on deployment URL Verify repository name matches module name exactly
Deployment shows "Failed" Check your code for syntax errors, fix and push again
Old version still showing Wait 10 seconds, hard refresh with Ctrl+F5
Blank page Check browser console for JavaScript errors

Timer Issues

If the timer seems incorrect:

  • Check your computer's clock and timezone settings
  • Hard refresh the page with Ctrl+F5 (Windows) or Cmd+Shift+R (Mac)
  • Report to admin immediately if significantly wrong
The timer runs even if you're logged out. Always submit before time expires!

Dashboard Not Updating

If real-time updates aren't working:

  • Refresh the page
  • Check your internet connection
  • Disable any ad blockers or VPNs
  • Try a different browser

Getting Help

If you can't resolve the issue:

  1. Note the exact error message or behavior
  2. Take a screenshot if possible
  3. Contact your administrator
  4. Describe: what you were doing, what happened, what you expected
For time-critical issues, contact your admin immediately. Don't wait until the last minute!